CVEs / CVE-2024-57727
CVE-2024-57727: SimpleHelp Path Traversal Vulnerability
- Known exploited in the CISA KEV catalog since 13 Feb 2025
- high 7.5 CVSS 3.1 (NVD)
- EPSS 96.8% chance of exploitation in the next 30 days, higher than 99% of CVEs (30 Oct 2026)
- Last changed at its sources
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Summary
SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.
Description
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Affected and fixed versions
| Product | Affected | Fixed in |
|---|---|---|
| n/a n/a | n/a | — |
Exploitation
| In CISA KEV since | 13 Feb 2025 |
|---|---|
| Due date for US federal agencies | 6 Mar 2025 |
| Used in ransomware campaigns | Known |
| Required action | Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable. |
Severity
| CVSS 3.1 | 7.5 highCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:NScored by NVD |
|---|---|
| Weakness | CWE-22 |
References
- CVE-2024-57727 on NVD
- CVE-2024-57727 in the CISA KEV catalog
- https://simple-help.com/kb---security-vulnerabilities-01-2025 (cited by CISA)
- https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a (cited by CISA)
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier Release Notes
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ Third Party Advisory
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727 US Government Resource
Sources
Exploitation status from the CISA Known Exploited Vulnerabilities catalog. EPSS scores from FIRST. Descriptions, severity and references from the National Vulnerability Database. Open-source package versions from OSV (CC-BY 4.0). Text is shown as each source states it; Stackurity does not edit it. Check the vendor's advisory before acting.
This product uses data from the NVD API but is not endorsed or certified by the NVD.